Privacy Policy
Last updated: March 23, 2026
1. Information We Collect
We collect information you provide directly when you create an account, including your name, email address, and organisation details. We also collect usage data automatically, such as pages visited, features used, browser type, and IP address. When you use the annotation features, we store the comments, element selectors, and position data you create.
2. How We Use Your Information
We use your information to: (a) provide, maintain, and improve the Service; (b) communicate with you about your account, updates, and support requests; (c) analyse usage patterns to improve the user experience; (d) detect and prevent fraud, abuse, or security issues; and (e) comply with legal obligations.
3. Data Storage and Security
Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including access controls, regular security audits, and automated threat monitoring. While we strive to protect your information, no method of transmission over the Internet is 100% secure.
4. Data Sharing
We do not sell your personal data. We may share information with: (a) service providers who assist in operating the Service (e.g., hosting, payment processing, email delivery); (b) law enforcement when required by law; and (c) other parties with your explicit consent. All third-party service providers are contractually obligated to protect your data.
5. Cookies and Tracking
We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.
6. Your Rights
Depending on your jurisdiction, you may have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate data; (c) request deletion of your data; (d) object to or restrict processing of your data; (e) request data portability; and (f) withdraw consent at any time. To exercise these rights, contact us at the address below.
7. Data Retention
We retain your account data for as long as your account is active. After account deletion, we retain minimal data for up to 30 days for backup purposes, after which it is permanently deleted. Usage analytics data is anonymised and retained for up to 24 months.
8. Children's Privacy
The Service is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@snagger.dev.